Frequently Asked Questions

Shipping and Delivery

How long does delivery take?
Standard delivery usually takes 5–10 business days. You'll receive a tracking number as soon as your package ships.

Do you ship throughout the United States?
Yes, we deliver to all US addresses.

Is shipping free?
Yes — shipping is free on your order.

Materials and Quality

Is your jewelry real gold?
We work with high-quality gold-plated and silver-plated jewelry, designed to last with the right care.

How do I care for my jewelry?
Avoid contact with perfume, lotion and water. Store your jewelry in the box it comes in or in a dry pouch, and clean it gently with a soft cloth.

Orders and Payment

Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay and Google Pay.

Is my payment secure?
Yes. All payments are processed through Shopify's secure checkout with SSL encryption.

Returns and Exchanges

Can I return a piece of jewelry?
Yes, you have 30 days from the day you receive your order to return it. Items must be returned in their original condition and packaging.

How do I make a return?
Email us at info.albanorsguldsmed@gmail.com with your order number, and we'll guide you through the process.

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Frequently Asked Questions